It Infrastructure Support

Barry Callebaut Eurasıa Gıda San. Ve Tic. Ltd. Şti

Summary

The IT Technician is responsible for the deployment, support and correct functioning of information technology architecture within the site(s) of a country. He/She will  report to the IT Country Supervisor.

Accountabilities

?       Focus on the local IT operations, cover local LAN, clients (desktops, laptops, printers), local print/file servers and Telecom (Voice & Mobile Data) in line with the Group’s IT strategy

?       Deploy and support local IT Infrastructure for the site(s) in scope : PC’s, printers, LAN, local servers, telephony (fixed, mobile)…. in line with Group IT standards. Participate in Corporate IT projects which impact the supervised site(s)

?       Ensure professional “daily operations” of the IT infrastructure components, against SLA’s and targeted cost levels and within the agreed procedures and guidelines

?       Manage local vendor relations for locally provided services

?       Ensure a professional follow up of all end user requests and works towards solutions within agreed SLO timeframes (technical support, assistance, training)

?       Keep up to speed with “best-practice” evolution in his/her respective technical area (market trends, adoption of technology by other multinational companies).

Your profile

?       Diploma / Bachelor Degree in Information Technology or similar vocational education

?       1-4 years of relevant work experience in an IT field preferably within an international company

?       Proficient in the IT infrastructure tools of the BC group for LAN (wired and wifi), clients (desktops, laptops, tablets, multifunctional printers), local print/file servers (with virtualization), telecom voice & data (VOIP)

?       Experience with endpoint management software (Altiris, other)

?       English and Turkish - Fluent