Front Desk Agent

DEPOT KONAKLAMA HİZMETLERİ ANONİM ŞİRKETİ

Our newly added hotel to The Stay family in Bodrum, Cennet Bay is looking for new teammates.

The Stay Hotels, established in 2017; Bebek Otel brought a new perspective to the sector by offering unique accommodation experiences to its guests with a total of 5 hotels: By The Stay, The Stay Warehouse, The Stay Bosphorus, The Stay Nişantasi and The Stay Boulevard Nişantaşı.

Turkey's first and only carbon neutral hotel group, The Stay; It provides a unique accommodation experience by blending our customer-oriented service approach with the modern designs of award-winning architects in extraordinary locations.

Offering a peaceful oasis in the center of Alaçatı and hosting a cultural program we curate, Warehouse is located in Nişantaşı, located in the heart of world-famous brands, breathtaking Ortaköy with the unique beauty of the Bosphorus, and right above the Bosphorus in the most luxurious district of Istanbul. area Bebek Hotel.

We are so excited for you to be a part of our team!

• University degree in Tourism and Hotel Management
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with Opera
• Customer service attitude
• Excellent communication and organizational skills
• Fluent level of English language is required

Job Description:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments