Supervisor - Burberry İstanbul İstinyepark

Eren Tekstil San ve Tic. A.Ş

QUALIFICATIONS AND JOB DESCRIPTION

JOB PURPOSE

• To provide an inspirational shopping experience, maximising every sale.
• To demonstrate excellent product knowledge.
• To meet store and individual sales targets.
• Owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele.

RESPONSIBILITIES

Sales and Service

• Achieve individual sales targets,
• Connect with clients and cultivate the relationship in a personalised way to establish and maintain your relationship,
• Be perceptive of customers’ needs, actively listening and showing enthusiasm for the product and brand,
• Proactively develop the sale by selecting an appropriate range of options for the customer, providing excellent product knowledge, overcoming objections and offering appropriate additional items,
• Exhibit the Burberry behaviours, present yourself professionally and in line with the brand image and company grooming guidelines,
• Be aware of all services available and ensure all service policies are followed to provide customers with a consistent and global experience.

Product Knowledge

Have a thorough understanding of garment fit, cut, knowledge of fabrics, styling and manufacturing techniques while being perceptive of the customer’s needs, listening and showing enthusiasm for the product and brand

PERSONAL PROFILE

• Willing to work in and promote a team oriented environment.
• Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.
• Consistently show a positive attitude & take responsibility for own actions.
• Must be results driven and flexible to change
• Relevant interest in Fashion / Design.
• Advanced knowledge of POS and store systems.
• A minimum of 3 year on sales, preferably in a luxury retail environment.
• Proven experience in driving sales and meeting sales targets.
• Excellent customer service level.
• Strong clienteling background.
• Fluent in Turkish and English

Level of Education: Associate Degree (Graduate), Bachelor’s (Graduate), Master’s (Graduate)