Crm Analyst

FERRERO ÇİKOLATA VE TARIM ÜRÜNLERİ A.Ş. FERRERO TÜRKİYE.

Ferrero is the 3rd largest chocolate producer and confectionery company in the world.

Ferrero is anything but ordinary. Since our humble beginnings started in the small town of Alba, Italy, in 1946, our products have surprised and delighted millions of people all around the world. We have a truly progressive and global outlook, driven and dynamic, yet always taking the long-term view.

Today we are a global organization with 29 facilities operating in 5 continents and more than 33.000 employees across the world. Our continued growth in new markets presents exciting challenges and new opportunities for career development. We always welcome the diverse range of talented people to our extended family.

Let’s be a part of this success story!

Let's spread the sweetness together!

We are looking for an Istanbul basedCRM Analyst who will directly report to Field Sales Manager who will be the Single point of contact for Back Office needs of the CRM module, working with the IT department regarding Field Sales Team issues in the SFA tools and accountable for the queries received regarding MDM for the Sales Department.

QUALIFICATIONS:

•          2 years analyst experience in FMCG Company in a similar analyst role
  
•          Proven experience across the back office specifically Master, Configuration and Transactional Data Management for the Sales, FI or SCM function
  
•          Demonstrated ability to effectively establish and maintain strategic working relationships with peers and constituents at all levels of the organization 
  
•          Fluent English (preferred), 
  
•          Experience in FMCG (preferred), 
  
•          ERP (SAP) (preferred),
  
•          Good knowledge in MS Office (Word, Excel, Powerpoint and Outlook)

RESPONSIBILITIES:

•          Responsible for “business as usual” data requests (creation, amendments, extension, deletion, blocking and unblocking activities) in SAP CRM,
  
• Insert and maintain of Customer Master Data (in ECC system) like Client Master Data, Hierarchy, Relationships and Hierarchy, Commercial References Master Data, , Organizational Structure, Sales Force Territories and update Documentation for CRM SFA (Sales Force Automation Tool) and Field Sales Team
  
•  Support in the use of data controls, processes and procedures to mitigate business risks.
  
•  Administer approved master data change requests
  
•  Ensure all requests are completed within Agreed Service Levels
  
•  Adhere to MDM practices, policies as defined
  
•  Support the Manager, MDM in identifying improvement areas for enhancing the MDM process
  
•  Provide input to the master data migration process and validate results
  
• Support Manager in implementation of any new projects pertaining to revision/cleansing/enhancement, etc. of master data
•  Ensure new projects are implemented within defined timelines
•  Work with relevant teams (Project Team, IT Team and Field Sales Team) to ensure implementation of any new projects,
• Optimize the reports on KPI's (availability, visibility, execution) for a better understanding.