IT Service Desk Analyst

GfK Araştırma Hizmetleri A.Ş.

GfK Türkiye is the leading market research agency in Turkey. The company was established in 1987 and employs 200 full-time employees. As a member of the multi-national GfK Group ranking 4th in the global research market and active in 100 countries on 5 continents, GfK Türkiye is in tune with all innovations and improvements in the research sector at the global level. GfK Türkiye offers fact-based consultancy to help companies achieve sustainable growth in today's competitive environment providing reliable data collection and insightful reporting that enables its clients to shape their business and marketing strategies. GfK Türkiye will continue to strengthen its innovative position in the sector by pursuing its successful business strategy and by focusing on its 5 corporate values; "client focus", "our people", "innovation", "global expertise- local knowledge" and "growth".

For our Information Technologies Department, we are looking for aIT Service Desk Analyst with below-mentioned qualifications:

·           Having a university degree from a reputable university in Turkey or abroad (Preferably computer science or similar qualification.)

·           Having at least 2 years of experience in IT

·           Microsoft/Linux Certification

·           Good knowledge in working in global/virtual teams

·           Fluent English in written and spoken

·           Client-oriented and flexible

·           Strong interpersonal, communication and teamwork skills

·           Living in Istanbul

·           No military obligation for male candidates

Below technical skills are required:

·           Significant experience in Microsoft desktop and server OS support

·           Significant experience in upgrading desktop and server OS

·           Significant experience with Remote support tools

·           Experience with Microsoft Products especially SCCM

·           Experience with Nagios or other monitoring systems

·           Knowledge of PowerShell

·           Knowledge of Linux OS especially RHEL, SuSE, CentOS

·           Knowledge of VMWare products

·           Knowledge of networking and different protocols

·           Knowledge of Squid Proxy

JOB DESCRIPTION:  IT Service Desk Analyst will support IT managed environment- servers, workstations and peripheries, participate in extending existing infrastructure, resolve tickets and communicate with the users.

·           The Incident resolution, Incident management

·           Implementing changes, Change management

·           Installation of new versions, patches

·           Proactive capacity and performance management of systems and system components

·           Support in planning and implementation of projects / new designs and migrations