Training Supervisor

SUNSET HOSPİTALİTY OTELCİLİK TURİZM VE TİCARET ANONİM ŞİRKETİ

Sunset Hospitality Group has become a leading hospitality management group with a global presence across 16 countries with over 31 brands. METT Social Living is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveller of today looking for an ideal place to celebrate life.

Modern minimalism and easy living

METT is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveler of today looking for an ideal place to celebrate life.

Core Activities

• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation
• Ensures adult learning principles are incorporated into training programs.
• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate
• Aligns current training and development programs to effectively impact key business indicators
• Develops specific training to improve service performance.
• Monitor and ensure departments are conducting safety training and orientation
• Design and create interactive training in various formats
• Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters).
• Manages training budget in alignment with Human Resources and property financial goals.
• Develop training aids and multi-media tools to present training material.
• Prepare for training classes (e.g., materials, setup classes, breakdown classes).
• Assist with orientation of new employees.
• Conduct new hire orientation training including completing all new hire paperwork.
• Ensure company grooming standards are communicated effectively to all new employees.
• Utilizes pocket card
• Ensures all the staff are effectively using pocket cards

Competencies

• 4-year degree from an accredited university in Human Resources, Business Administration, or related major
• At least 2 years of experience in training, preferably in 5 star Resort Hotel or Hotel chain
• Excellent command of spoken and written English
• Good command of Microsoft Office practices
• Easy going, extrovert, good listener
• Story teller, innovative, patient