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Butler Service Desk Agent

The St. Regis Istanbul

İstanbul(Avr.)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Staff

Department

Tourism / Hospitality

Tourism / Hospitality

Application Count

273 application

Job Type

Full-Time

Position Level

Staff

Application Count

273 application

Department

Tourism / Hospitality

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QUALIFICATIONS AND JOB DESCRIPTION

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Candidate Profile
  • University Degree in Tourism and Hotel Management,
  • Good level of all commands of English,
  • Experience in an international hotel chain is preferred,
  • Excellent interpersonal and communication skills,
  • Able to work under pressure and within tight deadlines of hotel industry,
  • Ability to focus attention on guest needs, remaining calm and courteous,
  • Good team player, working well with other departments and co-workers,
  • Food & Beverage ordertaking knowledge is preferable, 
  • Knowledge of Opera and MS Office applications.


İŞ TANIMI

Job Summary
 
     Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
 
     Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Preferred Candidate

2 - 3 years of experience
Associate Degree(Graduate), Bachelor’s(Graduate)

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Hotel and Accommodation Management

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Exciting and rewarding career opportunities await you at The St. Regis Istanbul.An extraordinary setting, discreet recognition and the highest express

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Operatör pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

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